top of page
Deeper connection results in better bottom line results.
Search


“Toolkits are a bit like toothbrushes - everybody wants one but nobody wants to use someone else's.”
So, you’re designing a toolkit.. We see many toolkits designed and shared that never make it off the page and into the real world. The...
Matthew McStravick
Mar 32 min read


8 ways to bring more human connection to your chatbot
Chatbots have gained huge popularity over the past few years and are now a vital cog in the digital user journey. They’re a brilliant way...
Matthew McStravick
Feb 25 min read


The Five Conditions for Human Connection in Digital Services
[Update: free high resolution prototypes of our Human Connection Framework can be found here] As part of the Catalyst we’ve been...
Matthew McStravick
Jan 122 min read


Designing Human Connection into Digital Services
Download a suite of free tools for designing for human connection here, developed with over 60 UK charities. Small moments of connection...
Matthew McStravick
Nov 30, 20243 min read


Online Services: How Can We Avoid Feeding the Loneliness Epidemic?
As charities rapidly launch new online services, how can we avoid feeding the loneliness epidemic? Just a week into lockdown and, for the...
Matthew McStravick
Nov 12, 20243 min read


Connected to the world — disconnected from humanity
We use systems every day. Practically every aspect of our lives is governed by the rules, processes and technologies that enable us to...
Matthew McStravick
Oct 30, 20244 min read


The (re)human touch — optimising services for relational contact
Why (and how) we need to put meaningful relationships at the centre of service design solutions — for public wellbeing, for business...
Matthew McStravick
Oct 5, 20242 min read
bottom of page