“Toolkits are a bit like toothbrushes - everybody wants one but nobody wants to use someone else's.”
So, you’re designing a toolkit.. We see many toolkits designed and shared that never make it off the page and into the real world. The...
“Toolkits are a bit like toothbrushes - everybody wants one but nobody wants to use someone else's.”
8 ways to bring more human connection to your chatbot
The Five Conditions for Human Connection in Digital Services
Designing Human Connection into Digital Services
Online Services: How Can We Avoid Feeding the Loneliness Epidemic?
Connected to the world — disconnected from humanity
The (re)human touch — optimising services for relational contact