“Toolkits are a bit like toothbrushes - everybody wants one but nobody wants to use someone else's.”
So, you’re designing a toolkit.. We see many toolkits designed and shared that never make it off the page and into the real world. The...
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Matthew McStravick
- Feb 8, 2022
- 5 min
8 ways to bring more human connection to your chatbot
Chatbots have gained huge popularity over the past few years and are now a vital cog in the digital user journey. They’re a brilliant way...
Matthew McStravick
- Dec 30, 2020
- 2 min
The Five Conditions for Human Connection in Digital Services
[Update: free high resolution prototypes of our Human Connection Framework can be found here] As part of the Catalyst we’ve been...
Matthew McStravick
- Dec 30, 2020
- 3 min
Designing Human Connection into Digital Services
Download a suite of free tools for designing for human connection here, developed with over 60 UK charities. Small moments of connection...
Matthew McStravick
- Dec 3, 2020
- 3 min
Online Services: How Can We Avoid Feeding the Loneliness Epidemic?
As charities rapidly launch new online services, how can we avoid feeding the loneliness epidemic? Just a week into lockdown and, for the...
Matthew McStravick
- Dec 30, 2018
- 4 min
Connected to the world — disconnected from humanity
We use systems every day. Practically every aspect of our lives is governed by the rules, processes and technologies that enable us to...
Matthew McStravick
- May 30, 2018
- 2 min
The (re)human touch — optimising services for relational contact
Why (and how) we need to put meaningful relationships at the centre of service design solutions — for public wellbeing, for business...
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