Deeper connection results in better bottom line results.

“Toolkits are a bit like toothbrushes - everybody wants one but nobody wants to use someone else's.”

So, you’re designing a toolkit.. We see many toolkits designed and shared that never make it off the page and into the real world. The...

Mar 32 min read

Chatbots have gained huge popularity over the past few years and are now a vital cog in the digital user journey. They’re a brilliant way...

Feb 25 min read

[Update: free high resolution prototypes of our Human Connection Framework can be found here] As part of the Catalyst we’ve been...

Jan 122 min read

Download a suite of free tools for designing for human connection here, developed with over 60 UK charities. Small moments of connection...

Nov 30, 20243 min read

As charities rapidly launch new online services, how can we avoid feeding the loneliness epidemic? Just a week into lockdown and, for the...

Nov 12, 20243 min read

We use systems every day. Practically every aspect of our lives is governed by the rules, processes and technologies that enable us to...

Oct 30, 20244 min read

Why (and how) we need to put meaningful relationships at the centre of service design solutions — for public wellbeing, for business...

Oct 5, 20242 min read