So, you’re designing a toolkit.. We see many toolkits designed and shared that never make it off the page and into the real world. The...

Chatbots have gained huge popularity over the past few years and are now a vital cog in the digital user journey. They’re a brilliant way...

[Update: free high resolution prototypes of our Human Connection Framework can be found here] As part of the Catalyst we’ve been...

Download a suite of free tools for designing for human connection here, developed with over 60 UK charities. Small moments of connection...

As charities rapidly launch new online services, how can we avoid feeding the loneliness epidemic? Just a week into lockdown and, for the...

We use systems every day. Practically every aspect of our lives is governed by the rules, processes and technologies that enable us to...

Why (and how) we need to put meaningful relationships at the centre of service design solutions — for public wellbeing, for business...